Return, Refund & Exchange Policy
Last Updated: 10 June 2026
At KYSA, we want every purchase to feel right — in fit, quality, and confidence. If something is not quite what you expected, we are here to make it right.
Please read this policy carefully before initiating a return or exchange request.
Introduction
We take pride in the quality of every product we send out. However, we understand that online shopping sometimes comes with uncertainties — and we want you to shop with confidence.
This policy outlines the conditions under which returns, exchanges, and refunds are accepted, and explains how the process works. Our goal is to be fair, transparent, and easy to work with.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, your request must meet the following conditions:
Condition of the Product
— The product must be unused and unwashed
— It must be in its original condition, with no signs of wear, alteration, or damage
— All original tags, labels, and packaging must be intact and attached
Timeframe
— Return or exchange requests must be raised within 7 days of the delivery date
— Requests submitted after this window may not be accepted
Please ensure you raise your request promptly after receiving your order. We recommend inspecting your order carefully on the day of delivery.
Non-Returnable Items
Certain items are not eligible for return or exchange. These include:
— Products that have been used, washed, or altered in any way
— Products with missing, removed, or damaged tags and original packaging
— Items marked as Final Sale or purchased during special clearance promotions
— Customised or personalised products (if applicable)
— Products that show signs of misuse or damage caused after delivery
If a returned product does not meet our eligibility criteria upon inspection, we reserve the right to decline the return and send the item back to you.
Exchange Policy
We offer exchanges on eligible products subject to stock availability.
How Exchanges Work
If you would like to exchange a product for a different size or colour, please contact our support team within 7 days of delivery. Our team will check availability and guide you through the next steps.
Please note that exchanges are fulfilled based on current stock. If the requested size or colour is unavailable, we will offer you a suitable alternative or process a refund as applicable.
Exchange Process
— Raise an exchange request with our support team
— Share your order details and the reason for exchange
— Our team will confirm eligibility and stock availability
— Once approved, arrange to send the product back as instructed
— The replacement item will be dispatched after we receive and inspect the returned product
Refund Process
Refunds are processed after the returned product has been received and inspected by our team.
Inspection and Approval
Once we receive your returned item, we will inspect it to confirm it meets our return eligibility criteria. You will be notified of the outcome within 7 business days of receiving the product.
Refund Timeline
If your return is approved, the refund will be initiated within 10 business days of approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Refund Method
Refunds are credited back to the original payment method used at the time of purchase.
— Card payments: Refunded to the same card via Razorpay
— UPI or net banking: Refunded to the originating account via Razorpay
— Wallet payments: Refunded to the original wallet, where supported
KYSA does not issue cash refunds. If the original payment method is no longer available, our team will work with you to find an appropriate resolution.
Damaged or Incorrect Products
We take quality checks seriously before dispatching every order. However, if you receive a product that is damaged, defective, or different from what you ordered, we sincerely apologise and will resolve it as a priority.
What to Do
— Contact our support team within 3 days of delivery
— Share your order number, a clear description of the issue, and supporting photographs or a short video showing the damage or discrepancy
— Our team will review your request and respond within 3 business days
In confirmed cases of damaged or incorrect products, KYSA will arrange a replacement or process a full refund at no additional cost to you.
Cancellation Policy
Before Shipment
Orders can be cancelled before they are handed over for shipment. To request a cancellation, please contact our support team as soon as possible after placing your order.
If the cancellation is processed successfully, a full refund will be initiated to your original payment method.
After Shipment
Once an order has been dispatched and a tracking number has been assigned, cancellation is no longer possible. In such cases, you may initiate a return after the order is delivered, subject to the return eligibility criteria outlined above.
We recommend double-checking your order details — including size, address, and product selection — before completing your purchase.
Return Shipping
[Placeholder — Update based on your business decision]
Option A (Customer-Paid Returns):
Return shipping charges are to be borne by the customer, except in cases of damaged, defective, or incorrect products where KYSA will arrange and cover the return pickup.
Option B (Free Returns):
KYSA offers free returns on all eligible orders. Our team will arrange a pickup from your delivery address at no additional cost to you.
Please do not ship products back without prior approval from our support team, as unapproved returns may not be accepted.
How to Initiate a Return or Exchange
Starting a return or exchange with KYSA is simple. Follow these steps:
Step One — Contact Support
Reach out to our support team via email or phone within the eligible timeframe. Details are listed at the bottom of this page.
Step Two — Share Your Order Details
Provide your order number, the product name, and the reason for your return or exchange request. If the product is damaged or incorrect, please attach clear photographs or a video.
Step Three — Await Approval
Our team will review your request and respond within 7 business days. We may ask for additional information if needed.
Step Four — Return the Product
Once your request is approved, our team will provide you with return instructions, including the return address or pickup arrangements. Please pack the item securely in its original packaging before sending it back.
Step Five — Refund or Replacement
After we receive and inspect the returned product, your refund or replacement will be processed as outlined in the relevant sections above.
Contact Us
If you have any questions about our Return, Refund & Exchange Policy, or need help with a request, our team is happy to assist.
Email: kysaclothing@gmail.com
Address: FLAT NO B-54, YAMUN NAGAR OSHIVARA Mumbai, MAHARASHTRA – 400053
We aim to respond to all support queries within 3 business days.