Unboxing Video Policy

At KYSA Clothing, we are committed to ensuring transparency, product quality, and a secure shopping experience for every customer.

To facilitate fair verification of delivery-related issues and prevent fraudulent claims, we have established an Unboxing Video Policy applicable to all orders.

1. Mandatory Unboxing Video Requirement

All customers are required to record a clear, continuous, and unedited unboxing video while opening their delivered parcel.

This video serves as important evidence when reporting missing, damaged, defective, incorrect, or incomplete products.

We strongly recommend recording an unboxing video for every order to ensure a smooth claim verification process.

2. Unboxing Video Requirements

For an unboxing video to be considered valid, it must:

  • Begin before the parcel is opened.
  • Clearly show the sealed package from all sides.
  • Display the shipping label and order details.
  • Capture the complete parcel-opening process without cuts, pauses, or edits.
  • Clearly show all products received inside the package.
  • Capture any visible damage, defects, missing items, or discrepancies.
  • Be recorded in adequate lighting with clear visibility of the products and packaging.

Important: The video must be recorded in one continuous take, beginning with the sealed parcel and ending after all items have been displayed.

3. Claims Covered Under This Policy

A valid unboxing video is required to support claims involving:

  • Missing products or accessories.
  • Incorrect products delivered.
  • Damaged or defective items.
  • Empty parcels.
  • Tampered, damaged, or previously opened packaging.
  • Incorrect product quantities.
  • Discrepancies between ordered and delivered items.

All claims are subject to verification by our customer support and quality control teams.

4. Invalid Evidence

The following may not be accepted as sufficient proof of a delivery-related issue:

  • Order confirmation screenshots.
  • Payment transaction screenshots.
  • Delivery confirmation screenshots.
  • Photographs without supporting video evidence.
  • Edited, incomplete, or unclear unboxing videos.
  • Videos recorded after the package has already been opened.
  • Videos that do not clearly display the product or reported issue.

KYSA Clothing reserves the right to request additional information or supporting evidence during claim verification.

5. Claim Reporting Timeline

Customers are requested to report any delivery-related issue within 48 hours of receiving their order.

To submit a claim:

  1. Email kysaclothing@gmail.com.
  2. Mention your order number and registered contact details.
  3. Attach the complete, unedited unboxing video.
  4. Clearly describe the issue with the received product.
  5. Include additional photographs if necessary.

Our support team will review the submitted evidence and communicate the next steps.

6. Failure to Provide a Valid Unboxing Video

If a customer fails to provide an unboxing video that meets the requirements outlined above, KYSA Clothing may reject the claim where the reported issue cannot otherwise be verified.

Claims supported by incomplete, edited, unclear, or misleading evidence may also be declined following verification.

This policy does not exclude or restrict any statutory rights or remedies available to customers under applicable Indian consumer protection laws.

7. Fraud Prevention & Policy Misuse

KYSA Clothing maintains a strict approach toward fraudulent or misleading claims.

Any attempt to misuse this policy may result in:

  • Rejection of fraudulent claims.
  • Cancellation of orders where justified.
  • Restriction or suspension of future purchases where legally permissible.
  • Appropriate legal action in cases of proven fraud.

All decisions will be based on available evidence and applicable laws.

8. Policy Acceptance

By placing an order with KYSA Clothing, customers acknowledge that they have had the opportunity to review our Unboxing Video Policy, Return Policy, Refund Policy, and Terms of Service.

Customers are encouraged to follow the unboxing requirements to help ensure efficient resolution of delivery-related concerns.

Nothing in this policy limits customers’ rights under applicable consumer protection laws.

9. Customer Support

For questions, complaints, or assistance regarding your order, please contact:

KYSA Clothing

Email: kysaclothing@gmail.com

Address:

Plot No. 76, Room No. D5, Ground Floor, Askhata CHS, SVP Nagar, MHADA, Andheri West, Mumbai -400053, Maharashtra, India.