Shipping Policy

At KYSA Clothing, we are committed to delivering your orders safely, efficiently, and with the utmost care. We work with trusted logistics partners to provide a smooth and reliable shopping experience across India.

1. Order Processing & Dispatch

  • All confirmed orders are generally processed and dispatched within 24–48 hours, excluding Sundays and public holidays.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Once your order is dispatched, you will receive a confirmation via email or SMS containing your shipment tracking details.
  • During festivals, promotional sales, or periods of high order volume, processing times may be slightly longer.

2. Estimated Delivery Timeline

Our estimated delivery timelines are as follows:

  • Metro Cities & Major Urban Areas: 2–5 business days after dispatch.
  • Remote Locations & Other Serviceable Areas: 3–7 business days after dispatch.

Delivery timelines are estimates and may vary depending on:

  • Delivery PIN code and location.
  • Courier partner availability and operations.
  • Weather conditions and natural disruptions.
  • Sundays and public holidays.
  • Festivals, promotional periods, or high shipment volumes.
  • Unforeseen logistical or operational delays.

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control.

3. Shipping Coverage

KYSA Clothing delivers across India to all PIN codes serviceable by our logistics partners.

Shipping availability is subject to courier serviceability at the customer’s delivery location.

If a delivery location is not serviceable, our support team may contact the customer to discuss available alternatives or arrange an applicable refund.

4. Shipping Address Changes

Customers who wish to modify their delivery address must contact us within 1 hour of placing the order.

  • Address changes are subject to order processing status.
  • Once an order has been processed, packed, or dispatched, modifications may not be possible.
  • Customers are responsible for providing accurate and complete shipping details, including their PIN code and contact number.

We recommend reviewing all delivery information carefully before completing your purchase.

5. Delivery Attempts & Undelivered Orders

Our courier partners may contact customers to coordinate delivery.

  • Customers should ensure that the provided contact number is active and reachable.
  • If delivery is unsuccessful due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to our warehouse.
  • Any additional shipping charges for re-dispatch may be communicated to the customer before proceeding.

In cases of courier-related delivery issues, our support team will assist customers in resolving the matter.

6. Delivery & Mandatory Unboxing Video

To ensure transparent verification of delivery-related concerns, customers are required to record a clear, continuous, and unedited unboxing video while opening their parcel.

The video must:

  • Begin before opening the package.
  • Clearly display the sealed parcel and shipping label.
  • Capture the complete opening process without cuts, pauses, or edits.
  • Clearly show all products received inside the parcel.

An unboxing video is important for verifying claims related to:

  • Damaged or defective products.
  • Missing products.
  • Incorrect products.
  • Tampered or opened packages.
  • Quantity mismatches.

Claims without sufficient supporting evidence may be rejected if the reported issue cannot be verified, subject to applicable consumer protection laws.

For complete details, please refer to our Unboxing Video Policy and Return & Refund Policy.

7. Delayed, Lost, or Damaged Shipments

If your shipment is delayed, lost, or arrives damaged, please contact our customer support team.

  • We will coordinate with the courier partner to investigate the issue.
  • Customers may be requested to provide their order number, tracking details, and supporting evidence.
  • Verified cases of lost shipments, incorrect deliveries, or damage during transit will be addressed in accordance with our applicable policies and Indian consumer protection laws.

8. Shipping Charges

  • Applicable shipping charges, if any, will be displayed during checkout before payment.
  • Shipping charges may vary based on delivery location, order value, and available shipping offers.
  • Any applicable Cash on Delivery (COD) charges will be displayed at checkout.
  • Shipping and COD charges are generally non-refundable, except where required by applicable law or where the issue results from a verified error attributable to KYSA Clothing.

9. Customer Support

For shipping-related questions, delivery assistance, or order tracking concerns, please contact:

KYSA Clothing

Email: kysaclothing@gmail.com

Address:

Plot No. 76, Room No. D5, Ground Floor, Askhata CHS, SVP Nagar, MHADA, Andheri West, Mumbai -400053, Maharashtra, India.