Return Policy:
At KYSA Clothing, we are committed to delivering high-quality fashion products and ensuring customer satisfaction. Every order undergoes quality checks before dispatch.
Returns are accepted only for products that are defective, damaged, incorrect, or incomplete at the time of delivery, subject to verification.
We do not offer returns or exchanges for change of mind, personal preferences, size or fit concerns, or other non-defective reasons.
1. Return Eligibility
To be eligible for a return:
The product must be unused, unwashed, unworn, and in its original condition.
All original tags, labels, packaging, and accessories must remain intact.
Customers must report any damage, defect, incorrect product, or missing item within 48 hours of delivery.
A clear, continuous unboxing video must be provided to support the claim.
The reported issue must be verified by our quality control team.
Return requests can be submitted by emailing support@kysa.clothing with the order details and supporting evidence.
2. Size & Exchange Policy
All products are dispatched according to the size selected by the customer at the time of placing the order.
We conduct quality checks to ensure that the correct product and size are packed before dispatch.
KYSA Clothing does not offer size exchanges or exchanges based on personal preferences.
Returns or exchanges will not be accepted for:
Incorrect size selected while placing the order.
Products that do not fit as expected.
Personal sizing or fitting preferences.
Change of mind after purchase.
Colour or style preferences.
Minor colour variations caused by lighting, photography, or screen settings.
We strongly recommend reviewing the product description, size chart, and measurements before placing an order.
If an incorrect size or product is delivered due to an error on our part, the customer may request a return under our defective or incorrect product policy.
3. Mandatory Unboxing Video
To ensure a transparent return verification process, customers are required to record a clear and continuous unboxing video when opening their parcel.
The video must:
Start before the parcel is opened.
Clearly show the sealed package and shipping label.
Capture the entire unboxing process without cuts, pauses, or edits.
Clearly display all products received.
Show any visible defects, damage, or discrepancies.
Photos, screenshots, partial recordings, or edited videos may not be considered sufficient evidence for return verification.
Important: We strongly recommend recording an uninterrupted unboxing video for every order. Claims without sufficient evidence may be rejected, subject to applicable consumer protection laws.
4. Return Request Process
If you receive a defective, damaged, incorrect, or incomplete product, please follow these steps:
Contact us at support@kysa.clothing within 48 hours of delivery.
Mention your order number and registered contact details.
Attach the complete unboxing video and clear images showing the issue.
Our support team will review your request and verify the submitted evidence.
If your request is approved, you will receive instructions for returning the product.
Please do not send any product back without receiving return instructions from our support team.
5. Return Inspection & Approval
Once the returned product reaches our designated warehouse:
Our quality control team will inspect the product within 3 working days.
The product must match the original return claim.
All original tags, packaging, and accessories must be included.
Products showing signs of use, washing, alteration, or customer-caused damage may be rejected.
If the reported issue is verified, the return will be approved and the applicable refund will be processed according to our Refund Policy.
6. Non-Returnable Conditions
Returns will generally not be accepted under the following circumstances:
Change of mind or personal dissatisfaction.
Incorrect size selected by the customer.
Size or fitting concerns.
Colour or design preferences.
Products that have been used, worn, washed, or altered.
Products damaged due to improper handling after delivery.
Missing original tags, labels, or accessories.
Return requests without sufficient evidence of the reported issue.
Fraudulent, misleading, or unverifiable claims.
These exclusions do not affect customers' rights under applicable consumer protection laws.
7. Return Shipping Charges
For verified manufacturing defects, damaged products, incorrect items, or errors attributable to KYSA Clothing, applicable return shipping costs will be covered by us.
Customers must follow the return shipping instructions provided by our support team.
Unauthorized return shipments may not be accepted.
8. Important Terms & Conditions
Customers are requested to report delivery-related issues within 48 hours to facilitate prompt investigation.
KYSA Clothing does not offer exchanges for size, fit, or personal preference.
Return approval is subject to verification of the reported issue.
Products must be returned in their original condition.
KYSA Clothing reserves the right to investigate suspicious or fraudulent return requests.
Nothing in this policy limits statutory consumer rights or remedies available under applicable Indian law.
9. Customer Support
For return requests, order-related concerns, or assistance, please contact:
KYSA Clothing
Email: support@kysa.clothing
Address:
Plot No. 76, Room No. D5, Ground Floor, Askhata CHS, SVP Nagar, MHADA, Andheri West, Mumbai- 400053, Maharashtra, India.
