Privacy Policy

KYSA Clothing operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a seamless shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, browse our products, make purchases, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect and process the following categories of personal information, depending on how you interact with our website:

  • Contact Information: Name, email address, phone number, billing address, and shipping address.
  • Payment Information: Payment method, transaction details, payment confirmations, and relevant financial information processed through authorized payment providers.
  • Account Information: Account credentials, preferences, settings, and purchase history.
  • Order Information: Products viewed, added to cart, purchased, returned, or cancelled.
  • Communication Information: Messages, inquiries, complaints, feedback, and customer support interactions.
  • Device Information: IP address, browser type, device details, and network information.
  • Usage Information: Website interactions, browsing activity, and shopping preferences.

2. Sources of Personal Information

We may collect personal information through:

  • Information you provide directly when placing an order, registering an account, or contacting us.
  • Automated technologies such as cookies and similar tracking tools.
  • Shopify and other service providers supporting our operations.
  • Payment gateways, delivery partners, and other authorized third parties.

3. How We Use Your Personal Information

KYSA Clothing may use your personal information for the following purposes:

Order Processing & Fulfillment

  • Processing and confirming purchases.
  • Managing payments and transactions.
  • Arranging shipping and delivery.
  • Processing eligible returns, refunds, and cancellations.
  • Providing order updates and tracking information.

Marketing & Advertising

  • Sending promotional communications where permitted.
  • Displaying relevant advertisements.
  • Personalizing product recommendations.
  • Measuring and improving marketing campaign performance.

Customer Support

  • Responding to inquiries and complaints.
  • Resolving order-related issues.
  • Maintaining customer relationships.

Security & Fraud Prevention

  • Detecting suspicious transactions.
  • Preventing fraudulent activity.
  • Protecting customer accounts and payment information.
  • Maintaining website security.

Legal Compliance

  • Complying with applicable laws and regulations.
  • Responding to lawful government requests.
  • Resolving legal disputes and enforcing applicable policies.

4. Sharing of Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

  • Shopify: For website hosting, store management, and e-commerce functionality.
  • Payment Service Providers: For secure payment processing.
  • Shipping & Logistics Partners: For order fulfillment and delivery.
  • Marketing & Advertising Partners: For promotional campaigns, analytics, and advertising services.
  • Technology Providers: For website maintenance, analytics, security, and customer support.
  • Legal Authorities: Where disclosure is required under applicable law.

We do not sell customer contact information directly to third parties for their independent marketing purposes.

Certain advertising-related data sharing may occur as described in this Privacy Policy and subject to applicable privacy laws.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality.
  • Remember customer preferences.
  • Analyze website traffic and performance.
  • Improve website functionality.
  • Deliver relevant advertisements.
  • Measure advertising campaign effectiveness.

Customers may manage cookies through their browser settings and any privacy controls made available on our website.

Disabling certain cookies may affect website functionality.

6. Third-Party Websites & Links

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

KYSA Clothing is not responsible for the privacy practices, content, or security of websites operated independently by third parties.

We encourage customers to review the privacy policies of external websites before sharing personal information.

7. Children’s Privacy

Our Services are not intended for independent use by individuals who are below the age of majority in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization.

If a parent or guardian believes that a child has provided personal information without authorization, they may contact us to request appropriate action.

8. Data Security

At KYSA Clothing, we take reasonable measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.

We work with established technology and payment service providers to support secure transactions and website operations.

However, no online system or method of electronic transmission can guarantee absolute security.

Customers are encouraged to maintain the confidentiality of their account credentials.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Processing and fulfilling orders.
  • Maintaining customer accounts.
  • Providing customer support.
  • Complying with legal and tax obligations.
  • Preventing fraud.
  • Resolving disputes.
  • Enforcing applicable agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Privacy Rights

Subject to applicable laws, customers may have rights concerning their personal information, including:

  • Requesting access to personal information.
  • Requesting correction of inaccurate information.
  • Requesting deletion of eligible personal information.
  • Withdrawing consent where applicable.
  • Opting out of promotional communications.
  • Raising privacy-related complaints.

Certain requests may be subject to identity verification, legal obligations, and applicable exceptions.

To exercise your rights, please contact kysaclothing@gmail.com.

11. Marketing Communication Preferences

KYSA Clothing may send promotional emails, offers, product updates, or marketing communications where permitted by applicable law.

Customers may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Even after opting out of promotional messages, customers may continue receiving essential transactional communications, including order confirmations, shipping updates, and payment notifications.

12. International Data Transfers

Some of our service providers, including Shopify, may process or store personal information outside India.

Where applicable, such transfers will be handled in accordance with relevant data protection requirements.

13. Privacy Complaints

If you have concerns about how KYSA Clothing collects, uses, or processes personal information, please contact our support team.

We will review privacy-related concerns and respond in accordance with applicable laws.

Customers may also have the right to approach an appropriate data protection authority or other competent authority where permitted by law.

14. Changes to This Privacy Policy

KYSA Clothing reserves the right to update or modify this Privacy Policy to reflect changes in business operations, technology, legal requirements, or privacy practices.

Any revisions will be published on our website with an updated effective date.

Where required by law, additional notice or consent will be obtained.

15. Contact Information

For privacy-related inquiries, data requests, or customer assistance, please contact:

KYSA Clothing

Email: kysaclothing@gmail.com

Address:

Plot No. 76, Room No. D5, Ground Floor, Askhata CHS, SVP Nagar, MHADA, Andheri West, Mumbai – 400053, Maharashtra, India. Privacy-related queries within a reasonable timeframe.